Talenori policy
Refund and Returns Policy
We want dog water-day gear to fit correctly before it reaches the beach. Eligible items can be returned or exchanged within 30 days of delivery.
Return window
Eligible products may be returned within 30 days of delivery. Items must be clean, unused in water, undamaged, and returned with original packaging and tags.
Swimwear hygiene
For hygiene reasons, we cannot accept returns on items that have been worn in water, show pet hair, odor, stains, damage, or are missing hygienic liners or packaging.
Exchanges
If the size is not right, contact us before returning the item. Send your dog’s chest, neck, back length, breed, weight, order number, and product name so we can recommend the replacement size.
Refund timing
After we receive and inspect an approved return, refunds are issued to the original payment method. Bank or card processing times may vary.
Shipping costs
Original shipping fees and return shipping costs may be non-refundable unless the return is caused by our error or a defective item.
Damaged or incorrect items
If your item arrives damaged or incorrect, contact returns@talenori.com with photos and your order number within 7 days of delivery so we can review it quickly.
Where to send requests
Return and exchange requests should be sent to returns@talenori.com. Order status or address-change questions should be sent to orders@talenori.com.
Company information
Talenori is operated by Teloz Technology Co., Limited, 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong. Phone: +852 5666 3402. General inquiries can be sent to contact@talenori.com.
Email returns@talenori.com with your order number, product name, reason for return, and photos when relevant.
