We are preparing secure payment options for major card and wallet methods, including Visa, Mastercard, PayPal, and Apple Pay where available. Final payment availability may vary by region, device, and payment provider approval.

That message means the storefront is active, but secure live payment processing is still being configured or reviewed. We use this notice so customers are not asked to enter payment information before the payment system is ready.

Yes. Once live payments are enabled and an order is placed successfully, the order confirmation will be sent to the email address used at checkout. Please check your inbox and spam folder if you do not see it within a few minutes.

Please email orders@talenori.com as soon as possible with your order number. We will try to help before the order is packed or handed to the carrier. Once an order has shipped, changes may no longer be possible, but you may still be eligible for a return or exchange after delivery.

Email orders@talenori.com with your order number and the corrected information. Address changes are time-sensitive. If a package has already shipped to the original address, we may not be able to reroute it.

Most orders are prepared within 1-3 business days after payment confirmation. Orders placed on weekends or holidays usually begin processing on the next business day.

Delivery time depends on destination, carrier handoff, customs processing, and local delivery conditions. Typical estimates are listed on our Shipping Policy page. These estimates are not guaranteed delivery dates.

Current planning rates are: United States $6.95 with free shipping over $75, Canada $9.95, Japan $9.95, Europe and the UK $12.95, Australia and New Zealand $14.95, and rest of world $19.95. Final rates may be shown at checkout based on destination and available carrier options.

Yes. When a tracked order ships, tracking information will be sent by email. Tracking can take 24-72 hours to update after the carrier receives the package.

Tracking may pause while a package is moving between carrier facilities, crossing borders, or waiting for local delivery scans. If there is no update for more than 7 business days, contact orders@talenori.com and include your order number.

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility and are not collected by Talenori.

If your dog is between sizes, choose based on chest girth and body shape. For life jackets, do not size down if it restricts breathing, paddling, or shoulder movement. If you are unsure, email contact@talenori.com with your dog's chest, neck, back length, weight, breed, and a side-view photo.

No. A dog life jacket is a support aid, not a substitute for supervision. Always stay close to your dog around pools, beaches, boats, docks, rivers, and lakes.

It should sit secure around the chest without choking the neck or blocking front-leg movement. The handle should feel stable, the straps should not twist, and the flotation panels should remain positioned correctly while your dog walks and moves.

Dog swimwear should sit close to the body without pulling at the shoulders, neck, or front legs. A close fit helps reduce shifting when wet, but the garment should not restrict walking, sitting, or shaking.

Yes. Email contact@talenori.com before checkout and include measurements, breed, approximate weight, and the product you are considering. Fit help before ordering reduces avoidable returns and exchanges.

Yes, if the item is eligible and the requested size is available. Email returns@talenori.com with your order number, the item, the current size, and the size you would like to receive.

Fit checks are expected, but returned items must remain clean, dry, unwashed, and free of dog hair or odor. Items used in water, outdoors for extended wear, or returned with heavy hair, stains, damage, or odor may not be accepted.

Original shipping charges are usually non-refundable unless the return is due to our error, a wrong item, or a confirmed product defect.

Unless the item is defective or we shipped the wrong item, customers are generally responsible for return shipping. We will provide instructions after reviewing your return request.

After your return is received and inspected, approved refunds are usually processed within 3-7 business days. Your bank or payment provider may take additional time to post the refund.

Email returns@talenori.com within 7 days of delivery. Include your order number, photos of the product, packaging, label, and the issue. We will review the case and help with a replacement, refund, or other resolution where appropriate.

Some soft garments may tolerate gentle washing, but hand washing is safer for swimwear, straps, buckles, and flotation structures. Always follow the care notes on the product page and avoid high heat.

Store gear fully dry, away from direct sunlight and moisture. Do not store flotation products while wet or compressed under heavy items.

We try to present product colors clearly, but colors may vary slightly due to screen settings, lighting, photography, and fabric batches.

The wishlist helps you save products you want to compare later. This is useful if you are choosing between sizes, colors, or products for different water-day needs.

Wishlist items should appear on the Wishlist page. If you do not see an item, refresh the page, check that cookies are enabled, or try again while logged in.

For general questions, email contact@talenori.com. For order questions, email orders@talenori.com. For returns or exchanges, email returns@talenori.com. Please include your order number when available.

We usually reply within 1-2 business days. During launch periods, holidays, or high-volume support windows, response times may be slightly longer.